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Conditions when booking a holiday trip

Covid-19 travel guarantee
Are you planning to book a holiday to Italy for next spring or summer 2021, but are you a little hesitant due to Corona?

Here are the guidelines:

If you book a trip with us, you are in the best hands. You will get your money back if the mishap is out that the official travel advice consider Italy to be red or orange zone 30 days before departure.

Of course, you can also choose to move the trip to another time against payment of any price difference.

It is easy and simple, because that is how we want to be treated ourselves.

Feel free to send us an email if you have questions at info@localliving.dk

Follow the travel instructions from the Danish Ministry of Foreign Affairs here:

Local Living SAFE-TRAVEL GUARANTEE
At selected Local Living resorts, we have chosen to offer you an extra safe travel guarantee. We want to do our best to make you feel that you can calmly book a trip now and have the opportunity to regret it when you get closer to departure.

The extra SAFE TRAVEL guarantee means:

– that up to 30 days before your departure date you can choose to rebook your trip completely free of charge and without any reason or explanation.

Familiarize yourself with the extended service:

Terms of trade
When you book a holiday stay, it takes place either in Danish or English by personal, telephone or written request. The booking, and thus the information and terms on the website, are binding once we have confirmed the reservation and we have issued the invoice. Upon booking your stay you have accepted our conditions. The conditions for the stay are announced in writing and or separately on the website.

We make an effort to enter correct prices on the website and in our written and oral offers, but we reserve the right to change prices that are wrong. This is legal, as our prices are “an invitation to make an offer”, and that no binding agreement has been entered into until we have given final confirmation of your trip.

It is your responsibility to check that the invoice and travel document are in accordance with what has been agreed.

Information
You are obliged to provide name, address, mobile number, number of travel participants and e-mail address when booking. You are also obliged to disclose any personal matters to you or others of the travelers. These may be conditions that require special consideration in connection with the lease (this includes disability, allergies or the like). If you want to bring pets on your trip, this must be notified at the time of booking. Pets may only join you if it is mentioned in your travel document and permission has been given by the owner of the house. Most often, pets are not allowed in and around the pool area, even though pets are allowed on site. You may bring only the number of pets mentioned in your travel document.

If you do not feel that the service corresponds to the purchased service, you are obliged to inform us of this. This must be done immediately and within 12 hours at the latest. Alternatively, you must immediately inform the country house about the deviation, so that it is possible to change the conditions. In the event of any defects, you must accept a reasonable time to rectify the defect/damage.

Information about distances and map indications on our website must be taken as a guide. We are not responsible for any discrepancies, which is why all distances should be verified before you book if they are of crucial importance to you.

Special wishes
Special agreements based on your special wishes must, in order to be valid, appear in our agreement or the voucher or must be documented in some other way.

The price of your stay
The price includes all the services mentioned in the program or agreement as well as mandatory taxes, fees, etc. There are often costs to be paid locally and they will appear in presentation of the properties and in the documents you receive from us. The only exception to this is tourist tax, which is levied locally and which differs from municipality to municipality.

Your deposit is 30% of the price of the stay. The deposit must be paid within 7 banking days from the date of booking. The due date for the balance is stated on your invoice, and it is your responsibility to meet the deadline, as there is no form of automatic reminder.

If you book for the following season before 31 December, you can cancel for free before 31 December, after which your deposit will be refunded 100%. However, there are some exceptions and you will be informed of this before paying the deposit. This applies to new bookings and not to rebookings.

The price of your stay includes – where nothing else is stated – exclusive accommodation in your hotel room / holiday apartment / villa. Special facilities such as access to tennis court, mini golf and the like is usually not included in the price of your stay. In addition, on certain leases, it must be expected that rent will be charged for sun loungers, parasols, etc.

Special rules apply for you to obtain discounts (child discounts, group discounts, extra bed discounts etc.) The rules appear in our price lists, otherwise you can get them from us on request.

Payment of your stay
Payment of your stay with deduction of previously paid deposit must be received by us no later than 60 days before arrival. If you pay later than the due dates mentioned, it entitles us to cancel your booking without refunding your deposit. Your payment is made via a bank transfer to our account in Handelsbanken or online via a link in your invoice. By bank transfer, you are not protected by the objection scheme.

If you book your stay later than 45 days before the start of your stay, your booking is considered binding, provided we have confirmed your booking per e-mail, mail or telephone no later than 48 hours after you have ordered. The payment deadline is determined by us. If you wish to cancel your stay in the last 60 days before your departure, it does not change the fact that we are entitled to the full amount of your stay.

The price of your stay is calculated on the basis of applicable tariffs, prices, taxes and exchange rates. We therefore reserve the right before your departure to make such price increases which are caused by changes in fuel prices, changes in taxes, fees and charges as well as changes in exchange rates.

If the price of your stay is increased by more than 10%, you are entitled to cancel it, and you will thus receive your paid amount fully refunded. However, it is a condition that your cancellation is notified to us immediately after you have been notified of the price increase. If taxes or fees, etc., which are imposed on us directly and which are included in the price of your stay, are reduced or lapse with effect before the start of your stay, the saved amount will be reimbursed to you if it exceeds 15 euro.

You will be notified of any price changes by us as soon as possible and no later than 20 days before your stay starts. This is done by written notice to you.

Cancellation and cancellation of your stay
You have a 7-day right of withdrawal when you book with us, unless your order is made 45 days before departure. The deadline runs from the day the agreement between you and us is made. If you have given your consent to the reservation to be confirmed, but you still want to make use of the right of withdrawal, you must be aware that we will charge a reasonable payment for the work we have provided (administration and cancellation fee).

You must, within 7 days of the agreement date, notify us that you wish to cancel the purchase. You must give the notice to us at info@localliving.dk. In the message, you must clearly make us aware that you wish to exercise your right of withdrawal.

You have the right to cancel your trip on the terms below, unless we (Local Living) have stated at the latest at the conclusion of the agreement that cancellation due to the subcontractor’s (eg airlines’) conditions can not take place without the entire price of your trip being lost. When you cancel a trip for which you have paid a deposit, the following rules apply:

If you cancel before 31 December, the full amount paid will be refunded.

If you cancel after 31 December of the year before your stay and no later than 60 days before departure, you will be refunded your paid amount less your deposit.

If you cancel later than 60 days before your departure, you are not entitled to a refund of any part of the deposit. If you are absent or arrive late, it will be considered a cancellation of your trip.

Deposit on arrival at the holiday rental
On our website and on the travel document, a deposit is stated, which you will be charged by the owner of the accommodation at check-in. The deposit, which is paid to the owners, is a security amount, which is refunded on departure if the accommodation is handed over in the same condition as on arrival. Some owners require that the deposit be paid in cash and others make use of a reservation of the amount on a credit card. Upon departure, the deposit is often set off against the departure cleaning and possibly difference is paid. If the deposit is secured by credit card, the reserved amount will be canceled in the same way as the procedure at hotels and car rental companies. Please note that it can take up to approx. one week before the reservation is canceled on a credit card. Local Living is not responsible for the deposit between homeowner and guest.

Number of travel participants
The rental must not be occupied by more overnight guests than those listed on the travel document. If there are changes in the number, this must be approved by Local Living. If the rule is not respected, it is the basis for expulsion without any compensation.

Complaints
Once you have booked a trip with us, we are with you all the way. This means that if you experience problems or something you want changed, please contact us on the hotline +45 28 15 72 41 (no text message can be sent to this number)

As a travel agency, we mediate homes that have been personally checked. If there have been changes in the standard of the home, the nature of the garden, access to the home, equipment and facilities since the last visit, we are not liable for any deficiencies and inconveniences as a result.

You have a duty to inform us of inconveniences immediately when this comes to your notice. If you do not inform immediately, we will not be able to assist you and you are not entitled to any kind of compensation.

If the inconveniences are due to force majeure – cloudburst, lightning, hurricane, earthquake or the like, Local Living is not responsible.

Our homes are located in rural areas, which is why it is likely that typical nuisances related to agriculture and nature may occur. There will also be cats, dogs, insects, birds, lizards, mice, scorpions and other things related to rural life in Italy. There may also be noise from cars, tractors, etc. We are not responsible for such inconveniences.

Internet in Italy is not as stable as in Denmark, and therefore you will experience that internet is not available even if it appears to be available in our description. If the internet does not work, this is not a reason for complaint.

We indicate when the pool at the resort is open. If the weather is bad or the pool needs to be renovated, cleaned or the like, the pool may be closed unexpectedly. All pools are kept closed if needed due to cleaning. These are not a reasons for complaint.

In our material, we describe the holiday homes to the best of our ability, and much is described with a personal angle based on Local Living’s criteria for a good holiday. The list of facilities is approved by the owners of the holiday homes, and so is the list of “activities in the area”. We are not liable for these activities as there may have been closures or other changes beyond our knowledge. Activities in the area are max within a radius of 50 km from the holiday home.

All our image material is for guidance only, and you must be especially aware that gardens and terrace areas may have changed appearance due to passing of time. The decor and interior of the home may also differ from what you have seen in the photos.

It is likely that conditions at the resort will have changed due to the Corona pandemic – e.g. restaurant opening hours, pool opening, joint activities, etc. It is also likely that some measures have been taken as a result of the Corona such as fewer sun loungers to prevent people from sitting too close. This is considered force majeure. It is not possible to claim compensation in these cases.

If you want to complain about your purchase, please contact me – Inge Gustafsson at inge@localliving.dk or by phone +45 28157241. We are usually able to talk about things and find a good solution.

If, on the contrary, we do not succeed in finding a satisfactory solution, you can send a complaint to:

House of Boards
Toldboden 2
8800 Viborg
www.naevneneshus.dk

If you live in an EU country other than Denmark, you can complain to the EU Commission’s online complaint portal here

Changes
If you want to change your holiday for any reason, please contact us as soon as possible. The closer you are to the departure date, the less opportunity to change the trip.

Fees
We have a conscious policy that it should be free of charge for our customers to make name changes, add participants (within what is allowed) and purchase services.

Local Living´s personal data protection
Processing of your personal information is of the utmost importance to us at Local Living A / S. We process your personal information in accordance with data protection legislation.

For what purposes do we collect and process your personal data?

We register your personal information for the purpose of being able to provide the required rental service to you. In order for you to enter into an agreement with Local Living A / S either by telephone or on localliving.dk, we need at least the following information:

Name
Address
Phone number
Email address
Age of accompanying children

The primary purpose of collecting your personal data is to be able to process the order you have placed at Local Living A/S.

We process your personal data in order to provide you with high quality and personal products and services and better customer service. We use your personal data to offer products and services, send customer surveys, answer your wishes and questions, execute appointments, process orders and perform similar functions. We also use your personal data for customer communication purposes.

For example, we may send you newsletters as well as notifications of changes to our products and services. We may use your personal data for product and service marketing and market travel with your consent, or when otherwise permitted.

Where do we get your personal data?
We collect your personal data, e.g. When you become our customer in connection with the sale and use of products and services during marketing campaigns or surveys and during your other transactions with us. In other words, we only get your data directly from you.

We only collect data about you that is relevant to the use of the product and service in question. You give us information, e.g. When you request services, participate in surveys or campaigns, or answer questions related to the services we provide.

When personal information is collected via our website, we ensure that it is always done by giving your express consent (see our terms and conditions), so that you are informed of exactly what information is collected and why.

Who can process your personal data?
The employees at Local Living A/S have access to the information that is registered about you and which is necessary to be able to serve you as a customer.

To whom do we provide your personal data?
Your personal information submitted to Local Living A / S localliving.dk is not passed on or sold on to third parties, and we do not register any personally sensitive information. We only pass on the necessary personal information (name, age of children and in some cases mobile number) to the owners of the holiday home you have rented through Local Living A / S.

In cases where we book flights, car rental, cooking school or other services for our customers, we only provide the information necessary to register your order with our partner.

As a rule, we process data within the EU. If we transfer data outside the EU, we will ensure the adequate level of protection of personal data as required by law, e.g. By applying the standard contract clauses adopted by the European Commission.

How do we store your personal information?
We use a variety of IT services and IT systems in our operations. In some of these, personal data is stored and handled. We care about your integrity and security of your information in all data processing. Some systems are installed locally with us and only our employees have access to the data. In these cases, it will not be transferred to third parties. However, some systems are cloud solutions or installed with the supplier and mean that we transfer personal data to the supplier. In these cases, the supplier is our personal data processor and handles the tasks in accordance with the data processing agreement we have entered into with the supplier.

Internally, we handle personal information in our booking and sales support systems. These systems are used to provide the services you have ordered from us and to deal with problems and customer service in the performance of these services.

We use external suppliers for personalization and analysis of user behavior on our websites and for user feedback. These companies do not handle personal data and the information in question is primarily information collected via cookies and managed on anonymous and aggregated levels.

How is your personal information protected?
We protect your personal data that requires special care by using appropriate data protection and data security methods. These methods, use of firewalls, access control and security systems and access/user rights control. We continuously update our internal practices and guidelines in an appropriate manner.

How long do we keep your data?
We retain your personal information for a minimum of five years after the completion of the purchase. In order to be able to service you in the future, we keep your customer data unless you have asked to have it deleted after 5 years. We comply with statutory obligations to preserve data.

We do not store customer information encrypted. We do not transmit customer information encrypted.

How do we use cookies?
At Localliving.dk cookies are used for the purpose of optimizing the website and its functionality, and thus making the visit as easy as possible for you.

We use log statistics on Localliving.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left, etc.

The log statistics are only used for the purpose of optimizing Localliving.dk

You can delete cookies from your computer at any time, depending on your browser.

We use cookies (small text files stored on a device) to provide and further develop our services. We also use cookies to customize the content and target marketing efforts. Through cookies, we can e.g. Better deliver in real time and personal service by displaying the content that interests the user. They also make it possible to log in and authenticate, save personal settings and specifications, analyze the effectiveness of our website as well as prevent fraud. When you use our online services, they collect the following information, for example: IP address, links you use, which ads or other content you have seen, from which page you come and which page you visit, the time of browsing, the type of your browser or application and other similar information.

We use session and persistent cookies. Session cookies are only found during a session or a single visit and are deleted automatically when the browser is closed. Permanent cookies exist for a certain period of time and remain on your computer after the end of the session, unless you delete them yourself before that. Cookies must not harm your device or files in any way.

You can manage cookies, for example through browser management functions. More information about cookies can be found in the documentation for privacy or instructions for each browser.

How do I unsubscribe from Nyhedsmail?
Personal data used to send newsletters, for personalization and for marketing purposes is handled with your consent. You can choose to withdraw your consent at any time by contacting us at the contact information below. If you revoke your consent, we will delete the personal data and interrupt the processing covered by the consent. You also have the right to request that the information about you be deleted, supplemented or corrected.

Your rights as our customer
You have the right to check information about yourself, demand correction of stored false or insufficient data and demand deletion of data in the register unnecessarily or obsolete for processing purposes.

You also have the right to prohibit the use of your data for both marketing and opinion polls and direct marketing purposes by contacting data controllers. You can also revoke your consent at any time. storage of your personal data by contacting the data controller.

Who can I contact regarding. my personal data?
The data manager at Local Living is Inge Gustafsson

As registered with Local Living you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights in accordance with the Personal Data Act and inquiries in this connection should be directed to the data manager at Local Living A/S via e-mail inge@localliving.dk.

For more information about privacy and data protection, we are happy to answer any questions regarding personal data processing and privacy at: inge@localliving.dk.

Rejsegarantifonden
Local Living is a member of the Danish Travel Guarantee Fund with number 2081. When you buy a package trip (stay + transport), your trip is covered by the travel guarantee. Renting a holiday home with us, on the other hand, is not covered by the fund. We cooperate with the Appeals Board for Holiday Home Rental in the event of any disputes. You can therefore travel safely and securely with Local Living.